The premium content consists of video, audio and other downloads like pdf files and occassional software applications. Video and exams are in flash based format for easy and fast viewing. These are pulled from an offsite server maintained by the popular Amazon service.
You must have Adobe Flash installed on your computer to view this content and most modern computers come with this software already installed. If you do not have this software installed or need the latest version you can get this for free by clicking here.
Some users have issues viewing the start buttons or the full exam player. This is a user end browser issue and not controlled by the website. To view how to adjust and fix this issue please click here for a short video.
Audios and other downloads you may have purchased are in secure zipped folders. You will need an extractor to unpack these folders once downloaded to your hard drive. Current versions of Windows already have self extractors built in, just follow the prompts. Otherwise try this free software
Finally, the popular Adobe PDF file is used for most of the download documents. This is another program that is usually pre-installed on most computers. If you do not have the Adobe Reader installed or need the most current version, click here to get it for free.
If you need more help and do not see your answer within the Support category. Please send us an email with as much detail as possible to firstname.lastname@example.org