Help

The premium content consists of video, audio and other downloads like pdf files and occassional software applications. Video and exams are in flash based format for easy and fast viewing. These are pulled from an offsite server maintained by the popular Amazon service.

You must have Adobe Flash installed on your computer to view this content and most modern computers come with this software already installed. If you do not have this software installed or need the latest version you can get this for free by clicking here.

Some users have issues viewing the start buttons or the full exam player. This is a user end browser issue and not controlled by the website. To view how to adjust and fix this issue please click here for a short video.

Audios and other downloads you may have purchased are in secure zipped folders. You will need an extractor to unpack these folders once downloaded to your hard drive. Current versions of Windows already have self extractors built in, just follow the prompts. Otherwise try this free software

Finally, the popular Adobe PDF file is used for most of the download documents. This is another program that is usually pre-installed on most computers. If you do not have the Adobe Reader installed or need the most current version, click here to get it for free.

If you need more help and do not see your answer within the Support category. Please send us an email with as much detail as possible to admin@emsseo.com

19 Responses to Help

  1. Eileen Sullivan January 26, 2012 at 11:51 pm #

    Hi Jim,
    Just wanted to thank you and your site! I worked for NYCEMS for 29 years. I retired 3 years ago, and just passed my Mac. Being out of the loop I knew I needed help and this web site was the extra help I needed. Thank You for all you do!!!
    Eileen S

    • JimH January 27, 2012 at 12:37 am #

      Thanks Eileen, glad you passed. Just think, 3 years of peace.

  2. Paul Miano April 5, 2014 at 2:18 pm #

    Do these exams cover the May 2014 protocol changes?

    • Jim Hoffman April 5, 2014 at 5:26 pm #

      They will be updated by May.

  3. Orlando Martinez December 9, 2014 at 1:16 pm #

    I have used EMSSEO successfully with my windows laptop,
    Apple IPad will not support the Adobe flash since its a memory hog and may crash your system which is why Apple won’t install it onto their iPads. HOWEVER I have downloaded an App called PHOTON and it is flawless with my Apple Ipad , I have taken every flash based exam and tutorial with it. I can now leave my laptop at home and just bring my IPad to work. You can read the help tutorial on its main page to help with any flash issues. If you have any issues I will reply within the next two weeks until I take my Last Remac Exam.

    • Jim Hoffman December 9, 2014 at 2:54 pm #

      Orlando, thanks so much for posting this tip. I will look up some info on this app and post a formal video or article on it. Jim

  4. Orlando Martinez December 9, 2014 at 8:55 pm #

    no problem, i also have taken the exams flawlessly on my old iphone 4 this week.

  5. aris gonell June 13, 2015 at 4:43 pm #

    Im trying to download the mp3 audio files Im getting this…
    .Error 404 – Page not found!

    The page you trying to reach does not exist, or has been moved. Please use the menus or the search box to find what you are looking for.

    • Jim Hoffman June 13, 2015 at 6:24 pm #

      There was a typo in link. Sorry it should be all set now. – Jim

  6. Aaron Katz June 23, 2015 at 3:02 pm #

    What protocols do are these exams testing????

    • Jim Hoffman June 23, 2015 at 6:06 pm #

      All guidelines are ftom current protocols. Should you see a discrepancy let me know.

  7. elizabeth SALAZAR August 14, 2015 at 5:11 pm #

    I’ve logged in several times and I’m paid up but I keep getting sent to a site that wants me to buy a membership. My remac is on monday and I’m wasting alot of valuable time. please respond at my email or better yet call me: (917) 280-3498; betty1002@aol.com

  8. James Arsenault October 30, 2015 at 7:01 pm #

    I purchased medical math and I can’t figure out how to access it.

    • Jim Hoffman October 30, 2015 at 7:51 pm #

      Hey James

      Once you are logged in you will see a menu for WEBINARS on the right side. Click on the EXAM HELP area and you should see the Medical Math content.

  9. redwin mendez August 17, 2016 at 2:09 am #

    the front page say this exams are based on the new 7/2016 protocols, you do not mention mso4 IM

    • Jim Hoffman August 17, 2016 at 4:48 pm #

      Can you tell me where you see the error? Which exam or question? I do not see it.

  10. Kirt Bowen December 8, 2016 at 4:20 pm #

    I am not able to access the exams that I subscribed to. Is it possible to get some assistance?

    • Jim Hoffman December 8, 2016 at 4:27 pm #

      You are all set Kirt. I have updated your membership

  11. Kirt Bowen December 8, 2016 at 8:09 pm #

    I am still having trouble accessing the exams. I paid for the Paramedic exam series and the Conquering the National Registry Cognitive exam 5.95 and 14.95 respectively. I think I was able to get to the Paramedic exam series earlier but not the latter. any suggestions?

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